This privacy policy complies with the European Regulation on the Protection of Personal Data (GDPR). This regulation compels companies to take more responsibility for their actions with regard to personal data.

This policy explains how 3D EXPERIENCE collects and uses your data when you use our website. We are committed to being transparent about our privacy practices, including how we treat your personal information.

1. What personal data do we collect?

Personal data is any information relating to an identified or identifiable natural person that can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number or location data, in accordance with Article 4 of GDPR 2016/679 adopted by the European Parliament and the Council on 27 April 2016, applicable as from 25 May 2018.

Your personal data is collected and used by the company 3D EXPERIENCE.

3D EXPERIENCE collects all personal data necessary for processing and executing your order, including your name, first name, telephone number, postal address and email.

The bank details provided at the time of your booking are encrypted using SSL protocol with GlobalSign certification.

It is specified that only the personal data strictly necessary for the purpose of the processing operation are collected from you.

3D EXPERIENCE has striven to put in place reasonable precautions to preserve the confidentiality and security of the personal data processed and to prevent them from being distorted, damaged, destroyed or accessed by unauthorized third parties. Technical and organisational security measures have been put in place to this end.

However, 3D EXPERIENCE cannot control all the risks associated with the operation of the Internet and draws the attention of Internet users to the existence of possible risks inherent in its use and operation.

2. Who is the Data Controller? What is a Data Controller?

The data controller is defined as “the legal person who determines the purposes and means of the processing; when the purposes and means of the processing are determined by Union law or the law of a Member State”.

The controller is the company 3D EXPERIENCE – Registration: 382382737, VAT: SK238324747.

3. Why do we collect your data?

All your personal data is collected for the following purposes:

a. For the performance of our contractual obligations (tickets)

Your data is collected for the proper execution of our contractual obligations and in particular the management of your order, invoicing, order follow-up, after-sales service, and the management of your complaints.

b. Consent

When you expressly give your consent, your personal data is used for the following purposes:  

• Loyalty program (newsletter)
• Commercial prospecting
• Statistical analyses after anonymization of your personal data

c. The legitimate interest of 3D EXPERIENCE

With regard to the following purposes, the legal basis for the processing of the user’s personal data is the legitimate interest of 3D EXPERIENCE:

– The elaboration of profiles to send information on exclusive promotions, the latest news and personalized information adapted to the user’s profile.

– The sending of satisfaction questionnaires concerning the stay booked on the website in order to ask you for your opinion.

Our legitimate interest is to be able to ensure that our website remains secure, and to be able to help 3D EXPERIENCE understand the needs, expectations and level of satisfaction of users, thus improving the services offered. All these actions are carried out with the aim of improving the level of customer satisfaction.

4. To whom are your personal data communicated?

3D EXPERIENCE communicates your personal data to various service providers: football teams, security authority. For these reasons:

• For the proper execution of the contract
• For the proper management of the contract
• Business Partners
• For prospecting purposes
• Customer service, legal, marketing
• Case follow-up

The data may also be transferred internationally in addition to previous transfers/communications for which 3D EXPERIENCE will use the standard contractual clauses adapted by the European Commission as a guarantee for transfers made to countries that do not have an adequacy decision from the European Commission. In all cases, third parties with whom certain personal data are shared will have previously certified the adoption of adequate technical and organisational measures for the proper protection of such data.

5. How long do we keep your data?

The length of time your personal data are kept varies depending on the purpose for which they are processed.

Purpose	Duration of storage
Storing your data for the proper execution of the contract.	In this case, your data will be kept for the purposes of fulfilling your order, and for a period of time necessary and reasonable to establish proof of a right or contract; this data may be archived in accordance with the provisions of the European Commercial Code and the European Consumer Code relating to the retention of contracts concluded electronically.
Storing your data for commercial purposes (newsletter).	In this case, your data will be kept until the customer unsubscribes.
Storing your data for prospecting purposes.	In this case, your data will be kept for 3 years from the day on which consent was given.
Storing your data for customer service.	In this case, the customer service will keep your personal data for 2 years for any complaints.

6. What are your rights regarding data protection (Articles 15 to 22 of the GDPR)?

Under articles 15 to 22 of European Regulation 2016/679, you have a right of access, rectification, deletion, portability and opposition to your personal data.

You also have the right to define guidelines regarding the fate of your data.

To exercise your rights, you can send your request to the following address: 3D EXPERIENCE, address, Slovakia.

You are also entitled to file a complaint with a supervisory authority, particularly in the Member State in which you habitually reside, your place of work or the place where the breach would have been committed, if you consider that the processing of your personal data constitutes a breach of the applicable regulations.

7. What is a cookie? How do we use cookies on our site?

A cookie is a file that may be stored following your consent, in a dedicated space on your device’s hard drive when you visit one of our services. A cookie file allows its sender to identify the device in which it is stored. 3D EXPERIENCE uses cookies that allow cookies to be used during the validity period:

• to visit our website and use its features;
• to collect data relating to the use of our website;
• to remind us of the choices you have made on our website (such as flight or stay searches for a football club that you have made) and to provide you with personalized features;
• to present you with advertisements that are more relevant to you and your interests.

Most Internet browsers allow you to delete cookies from your hard drive, disable them or receive a warning before they are saved on your computer. This allows you to delete them if you wish.

Finally, cookies have only one objective: to improve the performance of our site. Please note that our cookies do not store your IP addresses for targeting purposes. We inform you that the default storage period for a cookie is 13 months.  

8. Changes to our Privacy Policy

We inform you that 3D EXPERIENCE may update this Privacy Policy in order to comply with changes in European and Slovakia law.